Refund policy

Online purchases:

Returns are accepted for 30 days after the date of purchase.*

* Due to safety concerns, all fuel, food, helmets, climbing gear and safety items are final sale and cannot be returned or exchanged.

In-store purchases:

• FERAL Rewards Members receive a lifetime satisfaction guarantee.*
• For non-rewards members, all returns/exchanges must be processed within 90 days of purchase. 

* Due to safety concerns, all fuel, food, helmets, climbing gear, and safety items are final sale and cannot be returned or exchanged. Special orders are final sale and are not eligible for refund. Used, sample, and demo items may only be returned for store credit.