Call us at (303) 903-8584, if possible, to alert us of the issue. Remember, if your items are late that might mean that the next person is not getting their gear. That’s very bad. We have extremely convenient drop off hours, so please make sure that you plan to get things back on time. When booking, if you have any concern that you might not get your items back on time it’s a good idea to book your items for an extra day at that time to avoid late fees. Bookings cannot be extended once they’ve been picked up.
Late Fees: In the event that your items are not returned by close of business on the final day of your rental period, your original booking is closed and a new new rental booking is started for the new period that you have failed to return the items at the same pricing terms as your original booking. This fee will be charged on top of your original rental booking fee.
Put simply, if you had a 3 night rental at a rate of $20 the first night, and $5 each additional night, and did not return your items until the fifth day your fees would be outlined as below:
- Night 1: $20
- Night 2: $5
- Night 3: $5
- Night 4: (First day late, start new booking) $20
- Night 5: (Second day late) $5