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Our rental program re-launches on Thursday, May 27th. You can book online now for all dates May 27th and after. Any reservations for pick up prior to that date will be cancelled.
Where is FERAL located?
We are in Northwest Denver, at 3936 Tennyson Street, Denver, CO 80212. We are conveniently located between the city and the mountains, and are the perfect pick up and drop off location for your rental needs. If you have a free hour, we recommend planning to eat while you’re in the neighborhood. We are near some of Denver’s best restaurants.
How do I make a reservation?
We always recommend booking online if possible. This ensures availability, and locks in your gear before someone else rents it. If that’s not possible, we can take reservations over the phone at (303)903-8584, or in-store. Whatever is most convenient for you.
The dates appear to be unavailable for the item I need. What does this mean?
This likely means that the item you need is sold out for those dates. Feel free to give us a call at (303)903-8584 to double check.
Do you offer shipping?
Currently we do not offer shipping on rental gear. All reservations must be picked up and dropped off at our Denver location.
If I’m picking up in-store, what dates should I book the rental for?
The first date of booking is the date that you plan to pick up the item, and the last date of the rental is the date that you plan to return it.
Do I need to bring my gear back clean?
Yes. We do expect gear to be returned clean and dry. Dry is the number one thing. Wet gear means mildew which often means that gear must be damaged out. That can result in the replacement cost being charged to you.
Please make sure you shake the dirt out of your tent and other gear. It’s important to know that we reserve the right to charge a cleaning fee if your gear comes back unnecessarily unkempt. How often do we do that? Rarely. And if you are in a situation where you must return gear back damp or wet, a phone call will go a long way in helping us prepare to service the gear appropriately.
More than anything, our goal is to make sure everything goes out to you 100% clean and fresh. The condition that you return the gear in helps us achieve that goal for the next customer.
What if the item is damaged during my rental?
You will be charged for the repair or replacement costs associated with any damage that happens during your trip. With that said, we understand normal wear and tear on rental items. Just treat the gear like you own it and there shouldn’t be any problem.
What is FERAL's cancellation policy?
All cancellations must be made at least one day prior to the date of your rental pick up and must be made over the phone by calling (303)903-8584. We cannot accept cancellation requests via email or any other method. Cancellations cannot be made the day of your scheduled pick up.
What if I’m going to be late returning the gear?
Call us at (303)903-8584 if possible to alert us of the issue. If you give us a heads up and we can prepare to adjust other rentals, sometimes we can reduce the fees associated with your late return. However most of the time returning your gear late means that we have to cancel someone else’s reservation. As you can imagine that’s not fun, and it will result in charges for the incremental days.